Shipping and Return Details
REFUNDS AND RETURNS
Please ask prior to returning any goods.
ProSciTech Pty Ltd complies with the ACCC guidelines, available here: https://www.accc.gov.au/consumers/consumer-rights-guarantees/repair-replace-refund
If you decide the item purchased does not suit your requirements, please contact us to see if a return is possible. It is not possible to return some items, so please ask before purchase if you think it may be necessary. Please note, a 15% re-stocking charge will be levied on materials returned because of error on the part of the customer. We try to keep this charge minimal, however returns do have a cost to us.
GUARANTEE
All products are guaranteed as advertised. Defective products should be returned to us for replacement or credit. Please contact us prior to returning goods.
We endeavour to provide accurate descriptions, illustrations, prices and stock availability, but errors and omissions are possible. All quotations are E&OE (Errors and Omissions Excepted)
SHIPPING INFORMATION
Shipping and Handling charges are $15 for Australian orders. Orders are shipped from Townsville, Queensland within 24 hours. Our couriers pick up from 2:30pm, so please place your order in plenty of time for processing and packing if you would like it sent same day.
When items are not in stock, your order may be part-shipped. Items on back-order will be sent as soon as they become available.
ProSciTech will choose the courier for your order with consideration for the destination, value of parcel, weight and perishability of contents. It is our concern that our shipments reach you, our customer, rapidly and in good condition. Please contact us if you have any issues with a shipment and we will do our best to resolve it. Please keep in mind however, that our legal responsibility ends when goods are passed to the carrier.
Shipping to Australian Destinations
Charges:
Order Value | Shipping and Handling charges |
---|---|
Greater than $200 - (exceptionally heavy or Dangerous Goods excluded). | Free |
Less than $200 | $15 |
Shipping and Handling charges are $15 on small orders. Orders over $200 are shipped freight free.
Delivery times:
Please check your email for tracking details provided at time of shipping for updates of your parcel. Estimated delivery is 2 – 10 business days, depending on the time of purchase and the delivery address.
NB Orders are shipped from Townsville, Queensland. You may need to allow an additional few days if the delivery address is outside a major center or in the Northern Territory or Western Australia.
Urgent Orders:
Please request "Priority order handling and express shipping under 2kg" if you would like us to upgrade your shipment to express delivery. Providing your order fits in a satchel and/or is under 2kg in weight, we will ship your order either DHL or Express Post. Larger or heavy orders need a quotation for additional freight costs.
Charges:
Order Value | Shipping and Handling charges |
---|---|
Greater than $200 - (heavy or Dangerous Goods excluded). | $20 |
Less than $200 | $30 |
If you require same day delivery, please request a freight quote.
Dangerous goods
See the table at the bottom of the page for DG shipment costs by road. Please specify when ordering if you require air service (this can be prohibitively expensive). Please request a quotation. We will charge at cost.
Shipping to New Zealand Destinations
Orders are now shipped 'receipted delivery'.
Charges:
Order Value | Shipping and Handling charges |
---|---|
Greater than $200 - (exceptionally heavy or Dangerous Goods excluded). | Free |
Less than $200 | $26 Minimum Charge |
Heavy items (e.g. benchroll or microscope slides) may require an additional freight charge - please ask for a quote.
DANGEROUS GOODS shipped to New Zealand: Dangerous goods will be air-freighted and the freight charge billed at cost. Typically, this will be about AUD $600.00 to New Zealand (Up to 4kg).
Delivery times: by air with signature on delivery, depending on courier, delivery can take 3-14 working days. Customs delays are unpredictable and can extend the delivery. Due to COVID19 delivery times have been extended through the couriers and are out of our control.
Shipping to Rest of World Destinations
Charges: Orders valued below AUD $250 are charged a minimum of AUD $26.00 for shipping and handling, usually by registered air parcel; if shipping charges are greater than AUD $26.00, the shipping charge will be billed to you at cost.
Overseas orders valued above AUD $250.00 will attract the shipping charge only, billed to you at cost. If overseas customers choose to use their own freight company at their expense, a AUD $10 handling fee will be charged.
DANGEROUS GOODS shipped outside Australia: Dangerous goods to overseas destinations will be air-freighted and the freight charge billed at cost. Typically, this will be about AUD $700.00 to Europe or USA. (Up to 4kg)
Delivery times: by air with signature on delivery, depending on courier, delivery can be 7-21 working days. Customs delays are unpredictable and can extend the delivery time. Due to COVID19 delivery times have been extended through the couriers and are out of our control.
DANGEROUS GOODS (DG) surcharges
Shipping dangerous goods is time-consuming and can be costly. Shipping charges are set by freight companies and will be added to your invoice. We carry the additional hassle.
Only one DG fee applies to a multiple DG order. There are rare exceptions, eg. when two incompatible items must be shipped separately. You may find consolidating an annual order or combining a DG shipment with another laboratory is cost-effective when ordering Dangerous Goods.
Cat. No. | Description | Cost | Packing Class |
---|---|---|---|
AACDL-1L | Acid alcohol | TNT $60 | CLASS 3 PG II |
AAURA-500 | Auramine aqueous | NO ADDITIONAL CHARGE | CLASS 6.1 PG II |
AAZUB-500 | Azure B - Eosin Y | NO ADDITIONAL CHARGE | CLASS 3/6.1 PG II |
ACF-500 | Carbol fuchsin, strong stain | NO ADDITIONAL CHARGE | CLASS 6.1 PG II |
AEA36-1L | EA36 (Eosin/extra light green) | NO ADDITIONAL CHARGE | CLASS 3/6.1 PGIII |
AGMSA-500 | Giemsa stain (methanol/glycerol based) | NQX $140 | CLASS 3/6.1 PG II |
AGMSS-1L | Giemsa special stain | NQX $140 | CLASS 3/6.1 PG II |
AGSK-100 | Gram stain kit | NO ADDITIONAL CHARGE | CLASS 3 PG II |
AHBUF-500 | HTK buffer | NQX $140 | CLASS 3/6.1 PG II |
AHRNS-500 | HTK rinse | NQX $140 | CLASS 3/6.1 PG II |
AJENR-1L | Jenner stain, methanol based | NQX $140 | CLASS 3/6.1 PG II |
AKOVC-20 | Kovac's reagent | NO ADDITIONAL CHARGE | CLASS 3/8 PG II |
ALESH-500 | Leishman's stain, methanol based | NQX $140 | CLASS 3/6.1 PG II |
AMLGR-500 | Malachite green 1% aqueous solution | NO ADDITIONAL CHARGE | CLASS 6.1 PG II |
APE10 | Electrode cleaning solution sodium hypochlorite 0.6% | NO ADDITIONAL CHARGE | CLASS 8 PG III |
APE10-5000 | Electrode cleaning solution sodium hypochlorite ACR 0.5% w/v | NO ADDITIONAL CHARGE | CLASS 8 PG III |
AWR-500 | Wright's stain, methanol based | NQX $140 | CLASS 3/6.1 PG II |
AWRGM-1L | Wright Giemsa stain | NQX $140 | CLASS 3/6.1 PG II |
C001 | Glutaraldehyde 25% solution | No Additional Charge | CLASS 8 PG II |
C002 | Glutaraldehyde 25% solution (ampoules) | No Additional Charge | CLASS 8 PG II |
C003 | Glutaraldehyde 50% solution (ampoules) | No Additional Charge | CLASS 8 PG I |
C00370 | Glutaraldehyde 70% solution (ampoules) | No Additional Charge | CLASS 8 PG I |
C003701 | Glutaraldehyde 70% solution (ampoules) | No Additional Charge | CLASS 8 PG I |
C004 | 16% Paraformaldehyde (formaldehyde) aqueous solution | NO ADDITIONAL CHARGE | CLASS 9 PG III |
C004-1L | Formaldehyde 16% solution (from paraformaldehyde) | NO ADDITIONAL CHARGE | CLASS 9 PG III |
C0042B | 20% Paraformaldehyde (formaldehyde) aqueous solution | NO ADDITIONAL CHARGE | CLASS 9 PG III |
C007 | Paraformaldehyde | NO ADDITIONAL CHARGE | CLASS 4.1 PG III |
C010 | Osmium tetroxide | NO ADDITIONAL CHARGE | CLASS 6.1 PG I |
C011 | Osmium tetroxide 4% aqueous solution | NO ADDITIONAL CHARGE | CLASS 6.1 PG III |
C012 | Osmium tetroxide | NO ADDITIONAL CHARGE | CLASS 6.1 PG I |
C020 | Sodium cacodylate trihydrate | NO ADDITIONAL CHARGE | CLASS 6.1 PG II |
C0205 | Sodium cacodylate trihydrate | NO ADDITIONAL CHARGE | CLASS 6.1 PG II |
C023 | LR White resin only, medium grade, uncatalysed | NO ADDITIONAL CHARGE | CLASS 5.2 |
C024 | LR White resin, hard grade, uncatalysed | NO ADDITIONAL CHARGE | CLASS 5.2 |
C025 | LR White embedding kit, medium | NO ADDITIONAL CHARGE | CLASS 5.2 |
C026 | LR White embedding kit, hard | NO ADDITIONAL CHARGE | CLASS 5.2 |
C027 | LR White accelerator | NO ADDITIONAL CHARGE | CLASS 6.1 |
C032 | Histocryl resin kit | NO ADDITIONAL CHARGE | CLASS 5.2 |
C034 | Quetol 651/NSA embedding kit | NO ADDITIONAL CHARGE | CLASS 8 PG III |
C035 | Spurr's embedding kit | NO ADDITIONAL CHARGE | CLASS 8/3 PG II |
C037 | GMA embedding kit | NO ADDITIONAL CHARGE | CLASS 3 PG III |
C038 | Procure 812 embedding kit | NO ADDITIONAL CHARGE | CLASS 8/3 PG II |
C039 | Procure-Araldite embedding kit | NO ADDITIONAL CHARGE | CLASS 8/3 PG II |
C040 | Araldite embedding kit | NO ADDITIONAL CHARGE | CLASS 8/3 PG II |
C041 | Araldite 502 | NO ADDITIONAL CHARGE | CLASS 9 PG III |
C042 | n-Butyl methacrylate | NO ADDITIONAL CHARGE | CLASS 3 PG III |
C045 | Procure 812 | NO ADDITIONAL CHARGE | CLASS 9 PG III |
C046 | NMA | NO ADDITIONAL CHARGE | CLASS 8 PG III |
C050 | DMAE | NO ADDITIONAL CHARGE | CLASS 8/3 PG II |
C052 | DMP (2,2-Dimethoxypropane) | TNT $60 | CLASS 3 PG III |
C053-25 | DMP-30 | NO ADDITIONAL CHARGE | CLASS 8 PG III |
C054 | BDMA | NO ADDITIONAL CHARGE | CLASS 8/3 PG II |
C064S | Formvar solution 0.5% in ethylene dichloride | NO ADDITIONAL CHARGE | CLASS 3/6.1 PG II |
C072 | Phosphotungstic acid | NO ADDITIONAL CHARGE | CLASS 8 ; BOX |
C073 | Lead citrate | NO ADDITIONAL CHARGE | CLASS 6.1 PG III |
C079 | Uranyl acetate | SEE C079-F | SEE C079-F |
C079-F | DG freight | $1400 | CLASS 7 |
C082 | Basic Green 4/ Malachite Green oxalate, certified, C.I. 42000 | NO ADDITIONAL CHARGE | CLASS 6.1 PG III |
C0821 | Basic Green 4/ Malachite Green oxalate, certified, C.I. 42000 | NO ADDITIONAL CHARGE | CLASS 6.1 PG III |
C0825 | Basic Green 4/ Malachite Green oxalate, certified, C.I. 42000 | NO ADDITIONAL CHARGE | CLASS 6.1 PG III |
C096 | Digitonin | NO ADDITIONAL CHARGE | CLASS 6.1 PG III |
C106 | Gold chloride | NO ADDITIONAL CHARGE | CLASS 8 PG III |
C108 | Hexamethyldisilazane | NO ADDITIONAL CHARGE | CLASS 3/8 PG III |
C112 | Indium trichloride | NO ADDITIONAL CHARGE | CLASS 8 PG II |
C120 | Lead acetate | NO ADDITIONAL CHARGE | CLASS 6.1 PG III |
C139 | Silver nitrate, ACS/ISO grade | NO ADDITIONAL CHARGE | CLASS 5.1 PG II |
C1391 | Silver nitrate, ACS/ISO grade | NO ADDITIONAL CHARGE | CLASS 5.1 PG II |
C1395 | Silver nitrate, ACS/ISO grade | NO ADDITIONAL CHARGE | CLASS 5.1 PG II |
C151 | Lead nitrate | NO ADDITIONAL CHARGE | CLASS 5.1/6.1 PG II |
C152 | Maleic acid | NO ADDITIONAL CHARGE | CLASS 8 PG III |
C156 | Propylene oxide | TNT $60 | CLASS 3 PG I |
C157 | Parlodion strips | NO ADDITIONAL CHARGE | CLASS 4.1 PG III |
C201 | Sodium Hydroxide 2N Solution | NO ADDITIONAL CHARGE | CLASS 8 PG II |
C364 | Potassium permanganate, analytical grade | NO ADDITIONAL CHARGE | CLASS 5.1 PG II |
C365-100 | Potassium permanganate, technical grade | NO ADDITIONAL CHARGE | CLASS 5.1 PG II |
C365-500 | Potassium permanganate, technical grade | NO ADDITIONAL CHARGE | CLASS 5.1 PG II |
C440 | Lowicryl HM20 embedding kit | NO ADDITIONAL CHARGE | CLASS 3 PG III |
C445 | Lowicryl HM20 polar embedding medium MonoStep | NO ADDITIONAL CHARGE | CLASS 3 PG III |
C450 | Lowicryl K11M kit | NO ADDITIONAL CHARGE | CLASS 3/6 PG III |
C610 | JB-4 embedding kit | NO ADDITIONAL CHARGE | CLASS 5.2 |
C613 | JB-4 catalyst | NO ADDITIONAL CHARGE | CLASS 5.2 |
C615 | JB-4 Plus embedding kit | NO ADDITIONAL CHARGE | CLASS 5.2 |
C651 | Methyl methacrylate | TNT $60 | CLASS 3 PG II |
C665 | Durcupan water soluble embedding kit | NO ADDITIONAL CHARGE | CLASS 9 PG III |
I003 | Conductive carbon/graphite paint, SEM adhesive | NO ADDITIONAL CHARGE | CLASS 3 PG III |
I004 | Conductive silver liquid, SEM adhesive | NO ADDITIONAL CHARGE | CLASS 3 PG II |
I0041 | Conductive silver liquid, SEM adhesive | NO ADDITIONAL CHARGE | CLASS 3 PGII |
I008 | Conductive silver pen, SEM adhesive | NO ADDITIONAL CHARGE | CLASS 3 PG III |
I620 | Biobond, tissue section adhesive | NO ADDITIONAL CHARGE | CLASS 8 PG II |
IA013 | Cytoseal™ 60 mounting medium | NO ADDITIONAL CHARGE | CLASS 3/6.1 PG II |
IA017 | SHUR/Mount, toluene-based mounting medium | NO ADDITIONAL CHARGE | CLASS 3 PG II |
IA019 | Permount mounting medium | NO ADDITIONAL CHARGE | CLASS 3 PG II |
IA0195 | Permount mounting medium | STARTRACK $25 | CLASS 3 PG II |
ID010B | SHUR/MARK™ slide marking pen, black | NO ADDITIONAL CHARGE | CLASS 3 PG III |
ID010R | SHUR/MARK™ slide marking pen, red | NO ADDITIONAL CHARGE | CLASS 3 PG II |
IM022 | Entellan® New, mounting medium | NO ADDITIONAL CHARGE | CLASS 3 PG III |
IM0225 | Entellan® New, mounting medium | NO ADDITIONAL CHARGE | CLASS 3 PG III |
IM024 | Eukitt™, mounting medium, 100mL | NO ADDITIONAL CHARGE | CLASS 3 PG III |
IM024-500 | Eukitt™, mounting medium, 500mL | NO ADDITIONAL CHARGE | CLASS 3 PG III |
LM030 | Spray freeze | STARTRACK $25 | CLASS 2.1 |
M051 | 3M™ Novec™ contact cleaner | STARTRACK $25 | CLASS 2.2 |
LIABILITY
All products are intended for laboratory applications only and the user assumes all responsibility involved in use and handling. We accept no liability for loss or damage resulting from the use or abuse of our products.